Compliments, Comments, Complaints and Concerns
NHS England is responsible for primary care. If you have
a compliment, comment, complaint or concern about a GP practice, dental
practice, optician or pharmacy you will need to contact either the individual
practice or the NHS England Customer Contact Centre:
Tel: 0300 311 22 33
Mail: NHS England PO Box 16738
Patient Advice and Liaison
Service (PALS) in Somerset
have a comment, concern or complaint about any other local health service
please contact the Patient Advice and Liaison Service.
Service is there to help when you need advice, have concerns or don't know
where to turn.
patient, relative or carer, you may feel unable to raise your concerns or
complaint directly with the staff providing the treatment. If this is the case,
you can contact PALS for free, confidential help and advice
service can help you to resolve any concerns that you may have about the care and
treatment provided, at an early stage.
works with patients and staff to improve the health service.
do this by:
- offering advice and support
to patients, their families and carers
- providing information on NHS
- listening and responding to
concerns, suggestions or queries
- helping sort out problems
quickly on your behalf.
always ask for your permission before personal information is discussed with
others. They can talk to staff, management and other organisations on your
behalf. Only in exceptional cases where
your safety or that of others must be considered will they have to pass on
information. PALS will always tell you if they have to do this.
is to agree the best way forward to deal with a problem and get it resolved
quickly - if possible on the spot.
information and contact details
want to contact the PALS you should be aware that each NHS organisation in
Somerset has its own PALS office. The contact details are shown below.
telephone: (24 hour answerphone service).
- Somerset Partnership NHS Foundation
Stanton and Karen Howard-Grenville - 01278 432022
- Patient Advice and Liaison
- Taunton & Somerset NHS
Trust PALS Team
- 01823 343536
Musgrove Park Hospital
- Yeovil District Hospital NHS
Foundation Trust: Ali Male
- 01935 384706